Terms and Conditions
Please read the following terms and
conditions very carefully as your use of service is subject to your acceptance
of and compliance with the following terms and conditions (Terms).
By subscribing to or
using any of our services you agree that you have read, understood and are
bound by the Terms, regardless of how you subscribe to or use the services. If
you do not want to be bound by the Terms, you must not subscribe to or use our
In these Terms,
references to you, User shall mean the end user
accessing the Website, its contents and using the Services offered through the
Website. Service Providers mean independent third party service
providers, and we, us and our shall mean Chrysalis Home Needs Online Pvt ltd.
1.www.umaiyal.com website ("Website") is an Internet
based content and e-commerce portal operated by Chrysalis Home Needs Private
Limited, a company incorporated under the laws of India
2.Use of the Website is offered to you conditioned on acceptance
without modification of all the terms, conditions and notices contained in
these Terms, as may be posted on the Website from time to time. Umaiyal.com at
its sole discretion reserves the right not to accept a User from registering on
the Website without assigning any reason thereof.
User Account, Password, and Security
You will receive a password and account designation upon
completing the Website's registration process. You are responsible for
maintaining the confidentiality of the password and account, and are fully
responsible for all activities that occur under your password or account. You
agree to (a) immediately notify Umaiyal.com of any unauthorized use of your
password or account or any other breach of security, and (b) ensure that you exit
from your account at the end of each session. Umaiyal.com cannot and will not
be liable for any loss or damage arising from your failure to comply with this
Umaiyal.com provides a number of Internet-based services through
the Web Site (all such services, collectively, the Service). One
such service enables users to purchase original merchandise such as, clothing,
footwear, jewelry and accessories, cosmetics from various fashion and lifestyle
brands. (Collectively, Products). Upon placing an order, Umaiyal.com
shall ship the product to you and be entitled to its payment for the Services.
The User hereby consents, expresses and agrees that he has read
acceptable to him.
The User agrees and undertakes not to reverse engineer, modify,
copy, distribute, transmit, display, perform, reproduce, publish, license,
create derivative works from, transfer, or sell any information or software
obtained from the Website. Limited reproduction and copying of the content of
the Website is permitted provided that Umaiyal's name is stated as the source
and prior written permission of Umaiyal.com is sought. For the removal of
doubt, it is clarified that unlimited or wholesale reproduction, copying of the
content for commercial or non-commercial purposes and unwarranted modification
of data and information within the content of the Website is not permitted.
User Conduct and Rules
You agree and undertake to use the Website and the Service only
to post and upload messages and material that are proper. By way of example,
and not as a limitation, you agree and undertake that when using a Service, you
1.defame, abuse, harass, stalk, threaten or otherwise violate the
legal rights of others
2.publish, post, upload, distribute or disseminate any
inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful
topic, name, material or information
3.upload files that contain software or other material protected
by intellectual property laws unless you own or control the rights thereto or
have received all necessary consents
4.upload or distribute files that contain viruses, corrupted
files, or any other similar software or programs that may damage the operation
of the Website or another's computer
5.conduct or forward surveys, contests, pyramid schemes or chain
6.download any file posted by another user of a Service that you
know, or reasonably should know, cannot be legally distributed in such manner
7.falsify or delete any author attributions, legal or other proper
notices or proprietary designations or labels of the origin or source of
software or other material contained in a file that is uploaded
8.violate any code of conduct or other guidelines, which may be
applicable for or to any particular Service
9.violate any applicable laws or regulations for the time being in
force in or outside India and
10.violate any of the terms and conditions of this Agreement or any
other terms and conditions for the use of the Website contained elsewhere
11.exploit any of the services. We reserve the right to deprive
individual customers of our Cash on Delivery payment option. Moreover, we might
refuse any of our services, terminate accounts, and/or cancel orders at our
discretion, including but not limited to, if we believe that customer conduct
violates applicable law or is harmful to our interests.
12.You shall not make any derogatory, defamatory, abusive,
inappropriate, profane or indecent statement/s and/or comment/s about
Umaiyal.com, its associates and partners on any property owned by Umaiyal.com.
User Warranty and Representation
The user guarantees, warrants, and certifies that you are the
owner of the content which you submit or otherwise authorised to use the
content and that the content does not infringe upon the property rights,
intellectual property rights or other rights of others. You further warrant
that to your knowledge, no action, suit, proceeding, or investigation has been
instituted or threatened relating to any content, including trademark, trade
name service mark, and copyright formerly or currently used by you in
connection with the Services rendered by Umaiyal.com.
Exactness Not Guaranteed
hereby disclaims any guarantees of exactness as to the finish and appearance of
the final Product as ordered by the user. The quality of any products,
Services, information, or other material purchased or obtained by you through
the Website may not meet your expectations. Alterations to certain aspects of
your order such as the merchandise brand, size, color etc. may be required due
to limitations caused by availability of product difference in size charts of
respective brands etc. In this instance you agree that a representative from
Umaiyal.com will call you or send an approval request via the email address
which you submitted when placing your order. If you do not agree with the
requested change you retain the right to reject the requested production change
by replying to it within 10 days of it being sent to you. Umaiyal.com may
re-request that you accept a production alteration one additional time if an
alternative method to send your merchandise is available. If you reject this
2nd request your order will be cancelled and you will be fully refunded via
your initial method of payment.
Intellectual Property Rights
1.Unless otherwise indicated or anything contained to the contrary
or any proprietary material owned by a third party and so expressly mentioned,
Umaiyal.com owns all Intellectual Property Rights to and into the Website,
including, without limitation, any and all rights, title and interest in and to
copyright, related rights, patents, utility models, trademarks, trade names,
service marks, designs, know-how, trade secrets and inventions (whether
patentable or not), goodwill, source code, meta tags, databases, text, content,
graphics, icons, and hyperlinks. You acknowledge and agree that you shall not
use, reproduce or distribute any content from the Website belonging to
Umaiyal.com without obtaining authorization from Umaiyal.com.
2.Notwithstanding the foregoing, it is expressly clarified that
you will retain ownership and shall solely be responsible for any content that
you provide or upload when using any Service, including any text, data,
information, images, photographs, music, sound, video or any other material
which you may upload, transmit or store when making use of our various Service.
However, with regard to the product customization Service (as against other
Services like blogs and forums) you expressly agree that by uploading and
posting content on to the Website for public viewing and reproduction/use of
your content by third party users, you accept the User whereby you grant a
non-exclusive license for the use of the same.
Links to Third Party Sites
The Website may contain links to other websites ("Linked
Sites").The Linked Sites are not under the control of Umaiyal.com or the
Website and Umaiyal.com is not responsible for the contents of any Linked Site,
including without limitation any link contained in a Linked Site, or any
changes or updates to a Linked Site. Umaiyal.com is not responsible for any
form of transmission, whatsoever, received by you from any Linked Site.
Umaiyal.com is providing these links to you only as a convenience, and the
inclusion of any link does not imply endorsement by Umaiyal.com or the Website
of the Linked Sites or any association with its operators or owners including
the legal heirs or assigns thereof. The users are requested to verify the
accuracy of all information on their own before undertaking any reliance on
Disclaimer of Warranties/Limitation of
Umaiyal.com has endeavored to ensure that all the information on
the Website is correct, but Umaiyal.com neither warrants nor makes any
representations regarding the quality, accuracy or completeness of any data,
information, product or Service. In no event shall Umaiyal.com be liable for
any direct, indirect, punitive, incidental, special, consequential damages or
any other damages resulting from: (a) the use or the inability to use the
Services;(b) unauthorized access to or alteration of the user's transmissions
or data;(c) any other matter relating to the services; including, without
limitation, damages for loss of use, data or profits, arising out of or in any
way connected with the use or performance of the Website or Service. Neither
shall Umaiyal.com be responsible for the delay or inability to use the Website
or related services, the provision of or failure to provide Services, or for
any information, software, products, services and related graphics obtained
through the Website, or otherwise arising out of the use of the website,
whether based on contract, tort, negligence, strict liability or otherwise.
Further, Umaiyal.com shall not be held responsible for non-availability of the
Website during periodic maintenance operations or any unplanned suspension of
access to the website that may occur due to technical reasons or for any reason
beyond Umaiyal.com's control. The user understands and agrees that any material
and/or data downloaded or otherwise obtained through the Website is done
entirely at their own discretion and risk and they will be solely responsible
for any damage to their computer systems or loss of data that results from the
download of such material and/or data.
You agree to indemnify, defend and hold harmless Umaiyal.com
from and against any and all losses, liabilities, claims, damages, costs and
expenses (including legal fees and disbursements in connection therewith and
interest chargeable thereon) asserted against or incurred by Umaiyal.com that
arise out of, result from, or may be payable by virtue of, any breach or
non-performance of any representation, warranty, covenant or agreement made or
obligation to be performed by you pursuant to these Terms.
Prices for products are described on our Website and are
incorporated into these Terms by reference. All prices are in Indian rupees.
Prices, products and Services may change at Umaiyal.com discretion.
and risk of loss for all products ordered by you shall pass on to Umaiyal.com
until the time it is not delivered.
Umaiyal.com will make a maximum of three attempts to deliver
your order. In case the customer is not reachable or does not accept delivery
of products in these attempts Umaiyal.com reserves the right to cancel the
order(s) at its discretion.
An estimated delivery time is displayed on the Order Summary
page. On placing your order, you will receive an email containing a summary of
the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to
4.other unforeseen circumstances
In such cases, we will proactively reach out to you. Please
check your emails and SMS regularly for such updates.
Also, we will not be able to compensate for any mental agony
caused due to delay in delivery. The customer can cancel the order at any
moment of time even if the delivery time exceeds the expected delivery time. If
it is a prepaid order, the customer will be refunded back in the account as
soon as the order is successfully cancelled.
The Buyer agrees that the title to the goods is
transferred to the buyer at the time of placing the Order and dispatch
confirmation thereof irrespective of Shipping of Goods and COD which are to be
done in due course being separate chargeable facilities
Returns and Exchange
accept Return or Exchange only if the following conditions are met.
1.The tags on the product should be intact.
2.The product should be unwashed, unused and in an
3.The item needs to be returned along with the original
Limitation on refund
amount for courier charges
If the customer wants to instant return or return within 7 days,
and Umaiyal does not offer reverse pickup of the items, the customer can send
us the shipment himself/herself. Also, we request the customer to send the
scanned copy of the courier slip to care@Umaiyal.com and Umaiyal will
refund the amount.
Umaiyal will refund
the courier slip amount or INR 60 per kg, whichever is less. Customers, please
ensure that you do not end up paying more than INR 60 per kg for items being
RVP Process: (receive
Limitation on refund amount for courier charges
Please do collect the RVP slip/Written confirmation from the
Courier Company that the RVP has been done for a particular shipment/order.
RVP slip to be produced in case of discrepancy between customer
and our logistics partner
In case of any discrepancy in the status of reverse pick up of a
product, (where the customer claims the product has been returned, while our
system suggests otherwise) refund will be initiated only if the customer successfully
furnishes the RVP slip given at the time of the pickup. Exchange: In case of exchange request placed by the customer, the exchange
will be done on special price of the
item(s) not on MRP.
1. Umaiyal.com may suspend or terminate your use of the Website or
any Service if it believes, in its sole and absolute discretion that you have
breached any of the Terms.
2.If you or Umaiyal.com terminates your use of the Website or any
Service, Umaiyal.com may delete any content or other materials relating to your
use of the Service and Umaiyal.com will have no liability to you or any third
party for doing so
3.You shall be liable to pay for any Service or product that you
have already ordered till the time of Termination by either party whatsoever.
These terms shall be governed by and constructed in accordance
with the laws of India without reference to conflict of laws principles and
disputes arising in relation hereto shall be subject to the exclusive
jurisdiction of the courts at
The headings and subheadings herein are included for convenience
and identification only and are not intended to describe, interpret, define or
limit the scope, extent or intent of the Terms or the right to use the Website
by you contained herein or any other section or pages of the Website or any
Linked Sites in any manner whatsoever.
Interpretation of Number and Genders
The Terms herein shall apply equally to both the singular and
plural form of the terms defined. Whenever the context may require, any pronoun
shall include the corresponding masculine and feminine. The words include, includes and including shall be
deemed to be followed by the phrase without limitation. Unless the
context otherwise requires, the terms herein, hereof, hereto, hereunder and words of similar import refer to
the Terms as a whole.
If any provision of the Terms is determined to be invalid or
unenforceable in whole or in part, such invalidity or unenforceability shall attach
only to such provision or part of such provision and the remaining part of such
provision and all other provisions of these Terms shall continue to be in full
force and effect.
As per these Terms, users are solely responsible for every
material or content uploaded on to the Website. Umaiyal.com does not review the
contents in any way before they appear on the Website. Umaiyal.com does not
verify, endorse or otherwise vouch for the contents of any user or any content
generally posted or uploaded on to the Website. Users can be held legally
liable for their contents and may be held legally accountable if their contents
or material include, for example, defamatory comments or material protected by
copyright, trademark, etc. If you come across any abuse or violation of these
Terms, please report to email@example.com
Unauthorized Charges on your card
If you see charges on your credit/debit card for purchases made
on Umaiyal.com, but you never created an account or signed up, please check with
your family members or business colleagues authorized to make purchases on your
behalf, to confirm that they haven't placed the order. If you're still unable
to recognize the charge, please report the unauthorized purchase within 30 days of
the transaction to enable Umaiyal to begin an investigation.
Cancellation of Fraudulent/Loss to business Orders
To provide a safe and secure shopping experience, we regularly
monitor transactions for fraudulent activity. In the event of detecting any suspicious
activity, Umaiyal.com reserves the right to cancel all past, pending and future
orders without any liability. Umaiyal.com also reserves the right to refuse or
cancel orders in scenarios like inaccuracies in pricing of product on website
and stock unavailability. We may also require additional verifications or
information before accepting any order. We will contact you if all or any
portion of your order is cancelled or if additional information is required to
accept your order. If your order is cancelled after your card has been charged,
the said amount will be reversed to your Card Account. Any promotional voucher
used for the cancelled orders may not be refunded.
The customer may be considered fraudulent if any of the
following scenarios are met
1.Customer doesn't reply to the payment verification mail sent by
2.Customer fails to produce adequate documents during the payment
3.Misuse of another customer's phone/email.
4.Customer uses invalid email and phone no.
5.Overuse of a voucher code
6.Use of a special voucher not tagged to the email ID used.
7.Customer returns the wrong product
8.Customer refuses to pay for an order
9.Customer is involved in the snatch and run for any order
The customer may be considered loss to business if any of the
following scenarios are met
1.Customer with a very high return rate
2.Invalid/Incomplete address cases
3.Repeated request for monetary compensation for petty issues
Account for the customers falling in fraudulent or loss to
business category may be blocked.
Cancellation of Bulk Orders
Umaiyal.com may cancel
any orders that classify as 'Bulk Order' under certain criteria at any stage of
the product delivery. An order can be classified as 'Bulk Order' if it meets
with the below mentioned criteria, and any additional criteria as defined by
1.Products ordered are not for self-consumption but for commercial
2.Multiple orders placed for same product at the same address,
depending on the product category
3.Bulk quantity of the same product ordered
4.Invalid address given in order details
5.Any malpractice used to place the order
Any promotional voucher used for placing the 'Bulk Order' may not be refunded
Process for Pilferage Claim
If a customer raises a
complaint for partial item/partial order through Customer Care
1.The customer is supposed to claim for pilferage within 48 hours
of delivery failing which the claim will not be entertained
2.An Email will be sent seeking/providing following information:
a)Short description of the case (A few questions will be asked to
help us understand the scenario)
b)The snapshots of the packet and other box(If any) (Try to cover
the sides which look tampered/damaged as per the customer)
c)The refund for prepaid orders will be done after investigation which usually requires 3-4 business day.
The process will include investigation with the concerned departments
3.The customer may not be liable for a refund if he/she falls in
any of the scenarios stated below
a)Customer fails to provide adequate information about the case
b)Customer fails to provide snapshots of the packet and box(if
c)If an opened delivery was received, pilferage claims must be
made the same day
d)Customer must not dispose the packaging for 3-4 days post-delivery.
We might need to pick-up your packaging for investigation at our end.
What we do about mispricings?
Despite our best efforts, a small number of the many hundreds of
items in our catalogue may be mispriced. However, we verify
prices as part of our dispatch procedures.If an item's correct price is lower than our stated price, we
charge the lower amount and send you the item.If a product's correct price is higher than our stated price, we
will cancel your order and notify you of that cancellation.
Product Review Guidelines
1.Brisk and effective content: It is advisable that the content of the
review is honest, simple, to-the-point and helpful in the interest of future
buyers of the same product. Keep in mind that your review is based on your
personal experience of your product choice, timing of the order and demographic
contours. It is important that you set a clear and realistic picture in your
review for other future buyers to follow suit.
2.Content of the review: The review section in essence is limited
to only issues with respect to the product like the quality, comfort level,
color, size etc. Please note that reviews written with irrelevant content
referring to another product or company will not be published. Moreover,
reviews in incomprehensible language, HTML content, promotional campaigns,
abusive or defamatory language will not be published.
3.Other reviews/queries: In case you want to give us a shout-out
on our services like delivery, return, refund, promotional offers, and discount
coupons and so on, you can shoot us an email at care@Umaiyal.com. For queries about
the product size, color, availability, you can contact our customer care
representative at 0124-4033750
Terms for Promotions/Contests/Offers/Campaigns
General Terms for Offers and Promotions
1.Discounts will be applied to the total merchandise value
including VAT and applicable taxes. Issuance or redemption of a voucher or
coupon will apply to the total value of the qualifying order once all
promotional discounts have been applied.
2.Only one credit note/gift voucher/voucher can be used per order
unless otherwise stated.
3.Discount vouchers - Discount vouchers may from time to time be
offered to account holders such vouchers may only be applied to purchases made
through the account to which the discount voucher was offered and registered.
If you need a refund, this will be made in the same way as the original payment
method (such as onto a gift voucher,
debit/credit card account, a combination of the two and in case of COD, a Bank
4.Promotional discount vouchers - We may from time to time offer
promotional discount vouchers which may apply in respect of any, or certain
specified, purchases made though this Website.
5.Umaiyal.com shall introduce various offers, schemes or contest
at different times. The terms and conditions for such Contest shall be
separately available on the Site.
6.Umaiyal.com reserves the right to change/modify/add/delete any
of the terms and conditions prevailing on the different promotional schemes it introduces
in market from time to time. Umaiyal.com, at its discretion, can withdraw a
particular scheme from the website or market.
7.In case of any query pertaining to use of voucher and/or credit
note or regarding the schemes, please email customer care at care@Umaiyal.com or call @ 0124-4033750
8.While participating in any Umaiyal.com contest you hereby agree
to release and hold Umaiyal.com (and its officers, directors, agents,
subsidiaries, affiliates, joint ventures, and employees) harmless from any
claim or demand, but not limited to reasonable attorneys' fees, or arising out
of or related to your participation in the said Contest.
9.Umaiyal reserves the right to cancel any orders placed using
promotional vouchers. Some situations where your order may be cancelled
include, without limitation, misuse of any promotional vouchers, unauthorized
usage of vouchers or inaccuracies of voucher pricing, technical glitch and
value thresholds. The voucher amount will not be refunded for such cases.
10.Suitable legal action will be taken against websites involved in
unauthorized publication of Umaiyal vouchers. Umaiyal.com will only honor
vouchers which are issued or published directly by us or our partner websites
a)The vouchers are valid across all categories except Gold coins,
precious jewelry, briefs, vests, trunks and socks.
b)Vouchers can only be used to buy full priced (non-discounted)
c)Vouchers cannot be clubbed with any other offer.
d)For a single transaction, only one voucher can be used.
Terms for End of Season Sale
1.Sale/discounts apply to selected items only. Although there are
many brands on SALE, there might be some exclusion.
2.Due to technical issues, typographical errors or information
received from our suppliers and service providers, prices of the products shown
on the Site may vary during the order process. If you come across any errors in
pricing or billing, we request you to contact us within 24 hours of receiving
your order so that we may provide a remedy for the same.
3.Promotional offers and discounts may be combined only at the
discretion of Umaiyal.com
4.All offers are non-transferable and have no cash value.
5.Umaiyal.com reserves the right to extend or terminate the
offers/sale, without further information at any point of time.
6.Umaiyal.com reserves the right, at any time, to
amend/add/remove/modify (in whole or part) any of the terms & conditions of
this sale, or to replace, wholly or in part, this promotion by another
promotion, whether similar to this promotion or not, or to withdraw it
altogether, and Umaiyal.com decision in this regard shall be final and
requires no intimation to the customer of any sort.
7.All refund will be in the form of gift vouchers only.
8.In case of any further query pertaining to use of voucher and/or
credit note or regarding the sale/offers, please email customer care at firstname.lastname@example.org or call @ 0124-4033750