What payment methods do you
- We accept payments via Visa, MasterCard or
- We also accept payment via "cash on
Delivery" at the time of the delivery of the product. However this mode of
payment has a convenience charge associated with it.
- For certain categories with high value items
such as precious jewelry, only Debit Card/Credit Card and NetBanking options
Is it safe to shop online using
my Debit card or Credit Card?
All credit card, Debit Card and net banking
transactions are processed over a secure encrypted connection. So no worries
What is the process for Cash on
Delivery (COD) purchase?
When you make a purchase using the COD option,
your product will be booked. You will receive a call from us to confirm your
Order before it gets dispatched. If you are unreachable or unable to attend the
call, please contact us if you are still interested in receiving the product.
Is there a charge for Cash on
No, we dont levy any charges on COD
Is there a purchase limit for Cash
on Delivery purchase?
Yes, Cash on Delivery option is available on
purchases up to a limit of Rs. 20,000, beyond which purchases can only be made
using Netbanking or Creditcard.
How can I pay if COD option is
not available on my address?
If COD option is not available on your address
you can always opt for NetBanking or Credit/Debit Card. In case you don't have
a NetBanking or Debit Card option please contacts your bank for Debit
Card/Credit Card issue.
Are there any hidden charges?
There are absolutely no hidden charges. Any
octroi or sales tax is actually borne by Umaiyal. You pay only the amount that
you see in your order summary.
What should I do if my payment
- In case of a payment failure, please retry ensuring:
Information passed on to payment gateway is accurate i.e. account details,
billing address, password (for net banking) Your Internet connection is not
disrupted in the process.
- If your account has been debited after a
payment failure, it is normally rolled back to your bank account within 7
business days. You can email us on firstname.lastname@example.org or please give us a call with your order number for any
I see debit transactions in my
Bank Statement from Umaiyal but I have never shopped with Umaiyal. What do I
- If you see any charges on your credit/debit
card for purchases made on umaiyal.com, but you have never created an account
or signed up, please check with your family members or business colleagues
authorized to make purchases on your behalf.
- If you're still unable to recognize the
charge, please report the unauthorized purchase within 60 days of the
transaction so that we can look into it.
Why isn't COD available to me?
Cash on Delivery (COD) option is not offered
by our Courier partners at few serviceable locations. Also, COD option is not
available on some of our products. Hence, based on your location and your
choice of products, COD option may not be available to you. However, you can always
opt for payment through Net Banking or Credit/Debit Card.
We also restrict Cash on Delivery facility for certain customers based on our
long-term experience. To know more, please refer to our Terms and Conditions.
Do you accept International Card?
- Yes. We are one of the very few online shopping sites
in India that doesn't create geographical boundaries in the world of fashion.
- Your Billing Address should be the same as your Shipping
Address in India. This does not in any way affect the success of your
- There may be an internal upper limit on the amount of
international transaction fixed by our Payment Gateway Partner which changes
from time to time and the same is not disclosed to Umaiyal. This is to provide
a safe and secure shopping experience to our customers.