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Customer Care

We are available to answer all your questions on Monday to Saturday between 10 AM to 6 PM.

EMAIL

You can email us 24 hours a day and we will try to get back to you within 24 hours.

Payments

What payment methods do you accept?

- We accept payments via Visa, MasterCard or Netbanking.
- We also accept payment via "cash on Delivery" at the time of the delivery of the product. However      this mode of payment has a convenience charge associated with it.
- For certain categories with high value items such as precious jewelry, only Debit Card/Credit Card      and NetBanking options are available. 

Is it safe to shop online using my Debit card or Credit Card?


All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here!        

What is the process for Cash on Delivery (COD) purchase?

When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.        

Is there a charge for Cash on Delivery purchases?

No, we dont levy any charges on COD         

Is there a purchase limit for Cash on Delivery purchase?

Yes, Cash on Delivery option is available on purchases up to a limit of Rs. 20,000, beyond which purchases can only be made using Netbanking or Creditcard.      

How can I pay if COD option is not available on my address?

If COD option is not available on your address you can always opt for NetBanking or Credit/Debit Card. In case you don't have a NetBanking or Debit Card option please contacts your bank for Debit Card/Credit Card issue.     

Are there any hidden charges?
There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Umaiyal. You pay only the amount that you see in your order summary.
         
What should I do if my payment fails?

- In case of a payment failure, please retry ensuring:
Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
- If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on care@umaiyal.com or please give us a call with your order number for any clarification.      

I see debit transactions in my Bank Statement from Umaiyal but I have never shopped with Umaiyal. What do I do?

- If you see any charges on your credit/debit card for purchases made on umaiyal.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.
- If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it. 

Why isn't COD available to me?

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
We also restrict Cash on Delivery facility for certain customers based on our long-term experience. To know more, please refer to our Terms and Conditions.  

Do you accept International Card?

- Yes. We are one of the very few online shopping sites in India that doesn't create geographical boundaries in the world of fashion.
- Your Billing Address should be the same as your Shipping Address in India. This does not in any way affect the success of your transaction.
- There may be an internal upper limit on the amount of international transaction fixed by our Payment Gateway Partner which changes from time to time and the same is not disclosed to Umaiyal. This is to provide a safe and secure shopping experience to our customers.