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Track Your Order

Customer Care

We are available to answer all your questions on Monday to Saturday between 10 AM to 6 PM.

EMAIL

You can email us 24 hours a day and we will try to get back to you within 24 hours.

Order & Tracking

How do I place my order?

Choose the product of your choice
Please check the fabric / material/color / style / length / fit ( Refer to size guide) / Warranty / SKU Code . Check the expected delivery time by entering your Pin code on the PDP Page. More accurate and detailed information about your items will be communicated via SMS/Email once you have placed an order
Create an account by registering or you can also proceed by entering your email id.  Note: if you register with us you will get the following benefits: - it will speed up the ordering process  and will also allow us to keep you informed about your orders.
Carefully enter your shipping address
Select one of the payment options (COD, Prepaid, Net-Banking/Debit or Credit Card) YOUR ORDER IS PLACED!!!
- You will now receive a confirmation mail and a SMS from Team Umaiyal.
- You can check Order history in My Account in case you had logged into your account while placing the Order.
- Didnt receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? Please contact our customer care executive & we will be happy to help you. at 0124-4033750.       

How will my order be delivered to me?

Your order would be delivered through reputed courier companies at your doorstep.  

How will I know if order is placed successfully?

Once your Order is successfully placed, you will receive a confirmation over email and text message from Umaiyal.com This mail will have all the details related to your order. Order details can also be viewed at My Account section.
 
I tried placing order using my credit card but it isn't working. Can you help me place an order?

No, currently we donot have the facility of placing order through phone. 

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you.
The expected timelines are as below:
- Net Banking 2-4 business days
- Debit Card 5-7 business days
- Credit Card 7-21 business days      

 How do I check the status of my order?


Your order status is updated to you via emails and sms at every step. Once your order is placed you would receive a sms and an email with your order details. Again after your order is dispatched we send you a sms with your tracking details. Please check your spam and old sms-es for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order you would receive a special update from our end. You can also check your order status in My Account section after login into the account which you have used to place the order.

Can I cancel my order?

If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.
If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of prepaid orders Refunds will be processed as per our Return policies.
For certain product categories such as Cosmetics once you place an order, it cannot be cancelled.

 I got a confirmation call for my order. Why is that?

You receive a confirmation call for your order to verify if there isn't any change with your order.        

Can I place a bulk order for an item(s)?

No, Bulk orders cannot be placed through Umaiyal.com as the website only caters to end customers.

How do I do a trial of the product I purchased?

We dont offer trial facility as of now.          

Do you allow exchanges?

Have you ordered a size too small or too big? No problem! We offer exchange for our customers . Please read up our exchange policies for details.          

Can I add an item to my order after I have placed my order?

Unfortunately no, however you can simply place another order.        

How do I track my Order?

Email and sms are sent to you after the Order is shipped that contains the tracking number and name of the logistics provider.
Visit the website of the logistics provider and enter the tracking number for your shipment details. 

I used my tracking number to check the details my shipment but the information is not clear to me.


Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn't answer your question please call us. Please Note : The AWB number gets activated after 24hrs of dispatch.        

I should have received my order by now but I haven't. What do I do?

If you have the tracking information (reference number and name of the Courier partner) please visit the courier partner's site and check for your Order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, do give us a call with order number and we will be happy to help you.