Order & Tracking
How do I place my order?
Choose the product of
Please check the fabric
/ material/color / style / length / fit ( Refer to size guide) / Warranty / SKU
Code . Check the expected delivery time by entering your Pin code on the PDP
Page. More accurate and detailed information about your items will be
communicated via SMS/Email once you have placed an order
Create an account by
registering or you can also proceed by entering your email id. Note: if you register with us you will get the
following benefits: - it will speed up the ordering process and will also allow us to keep you informed
about your orders.
Carefully enter your
Select one of the payment
options (COD, Prepaid, Net-Banking/Debit or Credit Card) YOUR ORDER IS
- You will now receive a
confirmation mail and a SMS from Team Umaiyal.
- You can check Order
history in My Account in case you had logged into your account while placing
- Didnt receive any
communication? OR Facing Issues while placing order? OR Website hung up at the
payment page? OR Order was not successful? Please
contact our customer care executive & we will be happy to help you. at 0124-4033750.
How will my order be delivered to me?
Your order would be
delivered through reputed courier companies at your doorstep.
How will I know if order is placed
Once your Order is
successfully placed, you will receive a confirmation over email and text message
from Umaiyal.com This mail will have all the details related to your order.
Order details can also be viewed at My Account section.
I tried placing order using my credit card but
it isn't working. Can you help me place an order?
No, currently we donot
have the facility of placing order through phone.
I tried placing my order using my debit
card/credit card/Net Banking but the order was not successful. What happens to
the money deducted from the card?
Please check your
bank/credit card account to first ensure if your account has been debited. If
your account has been debited after a payment failure, it is normally rolled
back by banks within 7 business days. The time taken can vary from bank to bank
and we unfortunately won't be able to expedite this. Please check with your
bank for more details.
If your bank informs you otherwise please get
back to us. If the money has been credited to our account we would initiate
refund within 3 days of your request. Receipt of the refund would however
depend on the mode of payment mode chosen by you.
The expected timelines
are as below:
- Net Banking 2-4 business days
- Debit Card 5-7 business days
- Credit Card 7-21 business days
How do I check the status of my order?
Your order status is
updated to you via emails and sms at every step. Once your order is placed you
would receive a sms and an email with your order details. Again after your
order is dispatched we send you a sms with your tracking details. Please check
your spam and old sms-es for the status of your order, if you don't see any
updates. In case of any unforeseen events which delay your order you would
receive a special update from our end. You can also check your order status in
My Account section after login into the account which you have used to place
Can I cancel my order?
If you wish to cancel
your order, get in touch with Customer Care as soon as possible with your order
number. As long as your order has not been dispatched we can cancel it and
refund your amount.
If your order has been
dispatched but yet to be delivered, please do not accept delivery and contact
Customer Care to inform them of the same. In case of prepaid orders Refunds
will be processed as per our Return policies.
For certain product
categories such as Cosmetics once you place an order, it cannot be cancelled.
I got a confirmation call for my order. Why is
You receive a
confirmation call for your order to verify if there isn't any change with your
Can I place a bulk order for an item(s)?
No, Bulk orders cannot
be placed through Umaiyal.com as the website only caters to end customers.
How do I do a trial of the product I
We dont offer trial
facility as of now.
Do you allow exchanges?
Have you ordered a
size too small or too big? No problem! We offer exchange for our customers .
Please read up our exchange
policies for details.
Can I add an item to my order after I have
placed my order?
however you can simply place another order.
How do I track my Order?
Email and sms are sent
to you after the Order is shipped that contains the tracking number and name of
the logistics provider.
Visit the website of
the logistics provider and enter the tracking number for your shipment details.
I used my tracking number to check the details
my shipment but the information is not clear to me.
Courier companies use
certain standard abbreviations and terminologies. Some of the most commonly used
terms are explained below. If it didn't answer your question please call us.
Please Note : The AWB number gets activated after 24hrs of dispatch.
I should have received my order by now but I
haven't. What do I do?
If you have the
tracking information (reference number and name of the Courier partner) please
visit the courier partner's site and check for your Order. You can call the
courier partner with your reference number for clarification. If you are not
happy with the information, do give us a call with order number and we will be
happy to help you.