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Returns, Refunds & Exchange Policy

Umaiyal.com's Return and Exchange Policy offers you the option to return or exchange items purchased on Umaiyal.com within 7 days of the receipt. In case of returns, we will credit the amount you paid for the products as Umaiyal Gift Voucher into your Umaiyal account. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock.

The following EXCEPTIONS and RULES apply to this Policy:
1.Certain innerwear, cosmetics, socks, deodorants, perfumes, fashion accessories, hair accessories cannot be exchanged or returned. The list of items where returns or exchanges is not supported includes:
a)  Bra, Vests, Briefs, Trunks and Lingerie
b)  Anklets, Bangles, Earrings, Bracelets, Brooches, Earrings, Pendants, Necklaces and Rings.
c)  Mittens, Socks and Wrist-Bands.
2.Fine jewelry products must be returned within 4 days from the day of delivery, To return your fine jewelry purchase, please call customer care at 0124-40337503.    
3.All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
4.Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.
5. Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.
6. In case you had purchased an item which had a free gift/offer associated with it and you wish to return the item, please also return the free gift/offer item(s).
7.If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
8. Once your return is received by us, you will be reimbursed Rs 60/- towards shipping costs, if self-shipped. This is subject to your return having met the requirements of this Policy. 

How does the Return & Exchange Policy work ? 

Umaiyal.com's 7 days returns and exchange policy gives you an option to return or exchange items purchased on Umaiyal.com for any reason within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. 
There are two ways to return the product to us. In most locations we offer a free pick up service for your return. You will see a pickup option when you submit a return request. If we don't offer a pick up at your location, or if you prefer, you can ship an item back to us. In such cases, we will credit your Umaiyal account with a gift voucher of Rs.60 to cover your cost of shipping the product back to us.
Once we pick up or receive your return, we will do a quality check of the product at our end and if the product passes our quality check we will credit the amount you paid for the products as gift voucher into your Umaiyal account. If you wish to receive a refund instead, please send an email with the following details from your registered email address to care@umaiyal.com. If the picked up product does not pass the quality check we shall return it back to you.  
- Order Number     
- Bank Name        
- Account Holder Name        
- Bank Account Number        
- Branch Address        
- IFSC Code 
You can exchange an item purchased from Umaiyal.com for a new size or the original size for no extra charge. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange.         

How do I return a product?

You can return a product hassle free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of return:
1) Place your item in its original packaging.
2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice
3) Keep the product and the package ready in case of an Umaiyal Pick up
4) If you are sending it on your own make sure you seal it properly.
You can choose to:
(a) Schedule a pickup using our logistics partner, at our cost, by calling us , or
(b) Send it at your convenience to the address given to you by our customer care executive. 

It may also happen that our logistic partners may not have a pick up facility available in your area, even though it may have been delivered by them. Under such circumstances we hope you understand that we may request you to send it to our vendors address which will be provided to you by our customer care executive.        

Where do I return my product?

Please check with our customer care if we cover your city for pickup and we do in most cases. If however your city is not covered or if you wish to send the product on your own please contact our customer care for the address at which the product can be sent.      

How do I place an exchange request on Umaiyal.com?
 
If you would like to exchange some products purchased from Umaiyal.com, please follow these steps:      
- Create an exchange request online. You can exchange any product purchased from Umaiyal.com within 7 days of delivery by going to the My Umaiyal section. Please select the item you wish to exchange. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference.        
- Please write the following information on a sheet of paper and use this sheet as the returns form.o    Original Order Ido    Exchange Order Id        
- Place the product in a packet but do not seal it. In the packet, please include the product along with the tags that it came with and a completed returns form.        
- Hand over the original product to our delivery staff.  At any time, you can track the status of your exchange requests by going to the My Umaiyal section.         

How do I get a refund ?

All refunds made by Umaiyal.com will be in the form of Umaiyal Gift Vouchers which can be used for further purchases from Umaiyal.com

However in certain exceptional cases like damaged product received or no product received where the refunds need to be made.We take anywhere from 7-15 working days to complete your refund request. The refund amount will be credited in the same account as you had made the payment from. 

If the mode of payment was cash on delivery (COD), we will send you a cheque on the same address at which the order was placed. It normally takes 7-15 days for the cheque to reach you depending upon the courier services. 

Please note that the refunds are dependent on external agencies such as banks, payment gateways and external couriers (for cheques).

- Debit card/credit card/netbanking : 5-7 working days from the refund initiation date
- NEFT transfer : 5-7 working days from the refund initiation date.